Tesoro has a strict no-return policy on all products, except in the case of a manufacturing defect. All items are carefully inspected prior to dispatch to ensure that your purchase is in perfect order.
All Tesoro merchandise, purchased online or from a branch, may be exchanged within three days of purchase. Acceptance for exchange is subject to following conditions:
Items purchased online may be exchanged within three days of being delivered to you. You will need to bear the cost of the sending the returned item back to Tesoro, as well as for the delivery cost of the item sent in exchange. The procedure for online exchange is as follows:
1) Please contact Tesoro customer service via email or telephone and provide the following:
Our customer service agent will confirm if you are still eligible to exchange your purchase, and provide you with an Exchange Reference number. The article will still be subject to physical inspection upon receipt back at Tesoro.
2) Please courier your item (along with original receipt and exchange reference number) to:
Online Exchange Department
3-Z Block, DHA Commercial Area, Lahore
042-111 801 802
We are unable to assume liability for damage or loss during transport, so please take care to package it its original packing and send it through a reputable courier company.
3) Upon receipt at Tesoro, the item returned will be inspected to ensure its condition is as new. You will then be notified of the dispatch of your exchange purchase, along with the additional amount you need to pay to cover a) Shipping charges and b) Difference if exchange purchase is of a higher amount.