After-Sales Service for Jewellery

To the extent and expertise available locally in Pakistan, we are pleased to provide after-sales repair service on Tesoro jewellery. This typically includes re-plating in gold or rhodium, or the replacement of missing stones (crystal and cubic zircon).

Conditions:     

 1)      Please note that we can only provide the repair service if:

• It is deemed possible to return the product to its original condition or functionality. That is, it should not be damaged beyond repair and Tesoro will be the sole determinant of that.
• All spare parts required for the repair are available.
• No third party repair has been attempted on the article.

 2)      Repair takes approximately two weeks and is handled by Tesoro Head Office in Lahore.

 3)      It is our sincere effort to return the item to its original appearance as far as facilities permit, but no guarantee is given of the final results nor liability assumed.

Cost:           

Repair prices are not fixed, as it depends on the nature of a specific item and its defect. Please note that Tesoro charges only the actual incurred costs of repair, without any mark up, as a service to our customers. That cost is normally nominal in relation to the original price of the product, especially in the case of more formal jewellery. As an example, gold or rhodium re-plating of a ring usually costs only Rs 400. For the more budget trendy/fashion type articles, it is not advisable to seek repair after its useful life is complete, as it may be more feasible to purchase something new instead.

How to:

If you would like to take advantage of our after-sales service, please return your article to one of the following stores authorized to handle service requests: 

• Tesoro, 3-Z Block, DHA Commercial Area, Lahore
• Tesoro, Ground Floor Shop 20, Safa Gold Mall, Jinnah Super, F-7, Islamabad

You will be given a receipt that you need to present at the time of return. Your item must be collected within one month after repair is complete, after which Tesoro will not be responsible for any claims.

Service via post

If you are not able to visit one of these branches, please first call 042-111-801-802 or email wecare@tesoro.pk for a reference number and then courier your article to the attention of:

After Sales Service Department

Tesoro

3-Z Block, DHA Commercial Area, Lahore

042-111 801 802

Please note:      

• We are unable to assume liability for damage or loss during transport, so please take care to package it well (preferably its original packing) and send it through a reputable courier company.
• Please enclose your contact details and address for its return.
• After repair, your article will be delivered to you through our courier service on Cash on Delivery basis. You will need to settle the charge for 1) Repair and 2) Return Courier cost.

For any further questions or update, please contact Tesoro Customer Service at

042-111 801 802 or email us at wecare@tesoro.pk