To the extent and expertise available locally in Pakistan, we are pleased to provide after-sales repair service on Tesoro jewellery. This typically includes re-plating in gold or rhodium, or the replacement of missing stones (crystal and cubic zircon).
1) Please note that we can only provide the repair service if:
2) Repair takes approximately two weeks and is handled by Tesoro Head Office in Lahore.
3) It is our sincere effort to return the item to its original appearance as far as facilities permit, but no guarantee is given of the final results nor liability assumed.
Repair prices are not fixed, as it depends on the nature of a specific item and its defect. Please note that Tesoro charges only the actual incurred costs of repair, without any mark up, as a service to our customers. That cost is normally nominal in relation to the original price of the product, especially in the case of more formal jewellery. As an example, gold or rhodium re-plating of a ring usually costs only Rs 400. For the more budget trendy/fashion type articles, it is not advisable to seek repair after its useful life is complete, as it may be more feasible to purchase something new instead.
If you would like to take advantage of our after-sales service, please return your article to one of the following stores authorized to handle service requests:
You will be given a receipt that you need to present at the time of return. Your item must be collected within one month after repair is complete, after which Tesoro will not be responsible for any claims.
Service via post
If you are not able to visit one of these branches, please first call 042-111-801-802 or email firstname.lastname@example.org for a reference number and then courier your article to the attention of:
After Sales Service Department
3-Z Block, DHA Commercial Area, Lahore
042-111 801 802
For any further questions or update, please contact Tesoro Customer Service at
042-111 801 802 or email us at email@example.com